FAQ’s – Frequently-Asked Questions

Taxsmile protects your data in several ways.

We use globally accepted 128-bit encryption Secured Socket Layer (SSL) technology to protect your data when it is transmitted from your computer to our data servers. This kind of technology is used by banks world over and it offers highest level of protection against any third-party intrusion. With this, you can be sure that your data is shielded from unauthorized access while in transition.

Taxsmile servers are secured to safeguard your data from viruses and unauthorized intrusion attacks with firewalls and are monitored round-the-clock for any denial of service or intrusion attacks.

As a Registered user at Taxsmile, you get access to your information through a unique password, which you create when you register for our service. Since your password is unique to you, only you can get access to your information. We have implemented a stringent security policy to protect you against unauthorized access and assure you of confidentiality.

There are 3 types of services offered by Taxsmile –

File Yourself : Using this service, you can prepare and file your tax returns on your own. You will just need to follow step by step guidance to enter your details and file your taxes.

File with an Expert : Using this service, you can prepare and file your tax returns with the help of our tax expert. Our team of experts is always available to help or guide you at every step while you file your taxes. They can also review your data and provide tax saving recommendations or tips before you file your tax returns.

Leave it to us : If you are running short of time or resources to prepare and file your taxes, then Taxsmile’s ‘Leave it to us’ is the best solution for you. As the name implies, just leave it to us; sit back and relax! For this service, you will just need to walk in at the nearest Taxsmile boutiques and drop the required documents. Our experts would then verify your documents and prepare a compliant tax return for you. They will assess your tax liability with 100% accuracy and have you review the same for your approval. You need to sign the return and leave the rest to us.

There are 3 types of methods of filing offered by Taxsmile –

Digital Signature : With the introduction of the digital signature - (n)Tax, Taxsmile facilitates users to complete the entire process of preparing and filing their income tax return from the comfort of their home, at their convenience. We will generate the XML file that you will need to upload to the Income Tax website after signing using (n)Tax.

Electronic filing : Taxsmile, being an e-intermediary, is authorized by Income Tax Department to file taxes on your behalf. All you need to do is choose the option of ‘File your taxes through Taxsmile’ after you complete entering all the required information on Taxsmile. You will receive a provisional acknowledgement (ITR-V) in your email address. It needs to be signed and dropped along with a copy of your PAN card, Form 16 and last year’s return acknowledgement at any of our drop-boxes or tax boutiques located close to you.

Physical filing : For Physical filing, you will need to generate your Income Tax Return (ITR-1 or ITR-2) on our website; take a printout of this return, sign it, attach following documents, and deposit it in one of our drop-boxes or tax boutiques located close to your home or office.

Following documents to be attached with the return of income-

• Copy of PAN card
• Copy of Form No.16
• Copy of Last Year’s Return Acknowledgement

If you are running short of time or resources to prepare and file your taxes, then Taxsmile’s ‘Leave it to us’ is the best solution for you. As the name implies, just leave it to us; sit back and relax! For this service, you will just need to walk in at the nearest Taxsmile boutiques and drop the required documents. Our experts would then verify your documents and prepare a compliant tax return for you. They will assess your tax liability with 100% accuracy and have you review the same for your approval. You need to sign the return and leave the rest to us.

Taxsmile offers you a versatile service, which can be used by Individuals. It’s completely upon your discretion to select any of the services offered by Taxsmile –

Taxsmile Classic :

• File Yourself : Using this service, you can prepare and file your tax returns on your own. You will just need to follow step by step guidance to enter your details and file your taxes.



• File with an Expert : Using this service, you can prepare and file your tax returns with the help of our tax expert. Our team of experts is always available to help or guide you at every step while you file your taxes. They can also review your data and provide tax saving recommendations or tips before you file your tax returns.



• Leave it to us : If you are running short of time or resources to prepare and file your taxes, then Taxsmile’s ‘Leave it to us' is the best solution for you. As the name implies, just leave it to us; sit back and relax! For this service, you will just need to walk in at the nearest Taxsmile boutiques and drop the required documents.. Our experts would then verify your documents and prepare a compliant tax return file for you. They will assess your tax liability with 100% accuracy and have you review the same for your approval. You need to sign the return and leave the rest to us.

Taxsmile Advance :

Taxsmile Advance provides the user the benefits of Taxsmile classic as well as the smart tools that would help you plan and manage your investments to minimize your tax liability and maximize your tax savings.

• Tax Estimator & Advance Calculator : A utility that would estimate your tax liability through the year to ensure 100%compliance by paying Advance Taxes. Just enter your Income and Investment details and this intelligent tool would provide you an accurate estimate of your taxes.



• CTC Optimizer & Tax Optimizer : These smart tools restructure your CTC in order to minimize your taxable income & maximize your savings.



• Investment Tracker : A tool that helps you to schedule and track investment month wise to prevent the last minute unplanned investment and sleepless nights.

Taxsmile offers you 3 channels of support. You can call Toll-free number (1800-209-3829), Chat Online, or email us (support@taxsmile.com ) for support for any questions on the website navigation, use and functionality.

Of course!! You will need to prepare and file through Taxsmile and we will file your income tax returns. Please feel free to call us on our toll free number 1800-209-3829 or 020 66297000 to get the appropriate services from us. We would be glad to be of assistance.

With Taxsmile, you can confidently prepare your tax return on your own. You are guided through simple interactive screens with online help available at each step. You are taken through a series of simple questions which you have to answer to move forward.

You will not be bothered with sections and laws of Income Tax. In spite of all this, if you still need help, Taxsmile offers it in the form of email, chat and telephone. For more tax related assistance, you can also upgrade to “File with an expert”

Yes, NRI’s can use Taxsmile to file tax returns.

Yes. Taxsmile has inbuilt intelligent algorithms that computes tax reliably and displays the refundable amount that you are entitled for.

Any Individual, HUF or NRI having following types of Income can opt for Taxsmile’s services

• Income from Salary



• Rental Income from House Property



• Income from Sale of Investments(Shares, Mutual Fund units, Bonds) or Property



• Income by way of Interest, Dividend, Gifts, Family Pension, Agricultural Income,



• Maintaining Race Horses and Winnings